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Free Domestic Shipping at $99

Shipping + Returns

 RETURNS 

 The Basics:

  • BelMetric does not refund any shipment costs for returned products

  • Customers are responsible for the shipping costs and risk of returning the products to BelMetric

  • BelMetric is not held responsible for products damaged or lost in return shipment

  • BelMetric is unable to issue a refund without actual receipt of the products

 In order for an order to be eligible for a return, the following conditions must be met:

  • Have shipped in the last 30 days

  • Products are not used, damaged, or previously installed

  • Products are in their original packaging

  • Order number is included with return

 The following Goods cannot be returned:

  • Products that have been used or installed
  • Products purchased from other retailers

  • We reserve the right to refuse returns of any merchandise at our sole discretion

  • A 20% restocking  fee may apply at our sole discretion

 Bulk and Special Item Orders:

  •  Any products purchased via bulk or special order are subject to the above Return Policy AND any specific terms on the invoice 
  • If no specific Return Policy appears on the invoice, the prevailing policy is a 50% restocking fee for bulk or special orders

  • Return shipping costs are always the responsibility of the Buyer

Returns Address:

 BelMetric Returns

 35 Westech Drive

 Tyngsboro, MA 01879

 USA

 

SHIPPING

When will my order ship?

99% of the time, your order will be shipped the SAME DAY you place it (if submitted by 2:30pm EST). We ship Monday to Friday. Closed weekends. Orders are subject to available inventory, you will be notified via phone or email if there are any delays in the fulfillment of your order. 

What are my shipping options?

Bel-Metric offers flat rate shipping for destinations within the 50 states as well as free shipping for domestic orders over $99. We ship via USPS, UPS, FedEx, and DHL. All shipping options for your location are available at checkout.

Will you ship internationally?

Yes! Please see our International Orders page for more information.

How do I track my order?

When your order is shipped you will be sent an email with the tracking number and you can click the link to track your order. PLEASE NOTE: Your tracking results may not be available for up to 24hrs.

If for any reason you do not receive a tracking email from belmetric.com, please email us at sales@belmetric.com to check the status of your order.

Can I ship on my own collect number for UPS or FedEx?

Yes! There is a $20.00USD minimum for ship on account. During checkout, the Ship on Account options will be available if you meet this minimum order total. 

If 'Ship on Account' is the chosen shipping method, and no UPS / FedEx / DHL number is provided, BelMetric reserves the right to cancel the order for a full refund. 

I accidentally had my order shipped to the wrong address, can you fix it?

Maybe! If you order has not left our warehouse we can change the shipping address. However, if you already have a tracking number you will need to contact the carrier directly to make any changes. 

 

Contact Us:

If you have any questions about our Returns and Shipping Policies, please contact us: sales@belmetric.com